08
Jul
NEWS
Version 1.8.0:
- Support desk: easier ticket queues (new/waiting/pending) with filters
- Main/sub POS hierarchy with transfers and statement oversight
- Broadcast messages: SMS, email, and internal ISPCare messages
- Subscription search by activation date and service-start date
- Admin notes UI, My Account app, notification menu and dashboard widgets
Version 1.8.0:
- Support page redesigned for ticket follow-up with N/W/P status filters
- Unassigned, waiting-on-staff, and pending-customer ticket handling; auto-close pending after timeout
- Staff can edit/delete their own replies; subscriber replies cannot be edited/deleted
- Main/sub POS: separate financial accounts; main POS reviews and funds sub POS
- Broadcasts: SMS, email, internal messages to staff, POS, and/or subscribers via search then Broadcast
- Subscription search by activation date (RADIUS provision / ready-to-install) and first successful login
- Admin notes: show all, edit/delete own notes, set default note
- My Account: mobile/email, avatar, departments and permission groups
- Top notification menu; analytics widgets on home; staff chat; calendar; sticky side menus; quick filters