Features

CRM

Customer relationship management (CRM)

Business Workflow

Many ISP Business workflow procedures are built in ISPCare:

• Subscription Workflow
• Voucher generation workflow
• Batch Payment

Ticketing System

• Easy to use ticketing system
• Tech Support/Troubletickets
• Troubleshooter/Knowledge Base

Point of Sales

Point of sales subsystem includes:

• Point of sales management
• Point of sales control panel

Provisioning Sub-System

Provisioning subsystem cover a wide number of services such as:

• Mail servers: qmail, postfix, courier-imap, dovecot
• Radius serves: freeradius, openradiator
• openldap
• FTP servers: proftpd
• ....

Server Provisioning [SQL Statements, SSH, Command Line]

• Mass Mailings
• NAS Servers Management, IP Ranges allocation
• DNS Servers administration
• AV-Desk Server administration
• SMS Gateway Management
• Full Radius Groups and Profiles management

• Unix Server Integration
• Unix Database Server Platform
• Database Engine [PostgerSQL, MySql]
   

Billing & Accounting

• Flexible Billing Cycles Any number of months, days and/or hours per customer
• Single & Multi user Accounts
• Usage Billing: Bandwidth, SMS messages ...
• Block Time Billing
• Automatic Suspension based on the financial status of a subscriber, or Service limits
• Define a package as a set of any of the following services
  • Internt Access: All connection types ADSL, Dialup, ISDN
  • Email: Aut-reply, Auto-Responder
  • FTP Access: With http access. to allow personal websites
  • SMS: using any SMS provider
  • Anti Virus: Drweb AV-Desk, Avira, ...
• Users can buy a package or just one feature of any package: allowing users to get Real Ips, add more hours, add more bandwidth without the need to buy a full package
• Features pricing can be one of: Linear pricing, Flat Pricing, Pricing by range
• Email Invoicing
• Prepaid Cards: Built-in customizable generator, with full workflow support 

Web User Interface

• Localization [English, Arabic]
• Multi-Company Support (resellers accounts
• Web Interface [Online Order - Customer Care- Staff - Tech Support - Salesperson - Server Setup - Troubleshooter - Dialup Number Locator ]
• Online Signup

Reports and trackers

• Custom Reporting
• Users & Packages reports
• Usage Report
• Dialup Number Tracker
• IP Address Tracking